Our Services: Front Desk/Lobby Attendants
The Red Carpet Concierge, LLC Service Model:
The Red Carpet Concierge service model was developed based on our "customer partnership" philosophy and our customers' ability to customize the program to fit the needs of their individual properties.
Our service model combines "gatekeeper" and front desk services to ensure that the needs of both property management and tenants/residents are met. Our services are available 24 hours per day, 7 days per week. Red Carpet Concierge services are NOT the traditional "9 to 5" concierge services that may include ordering flowers, recommending restaurants, planning events, etc. NOR are we typical "security guards" wearing arm patches whose main function is to control access into buildings and facilities. Our services ARE a service oriented mix of professional building ambassadors serving your valued tenants and residents and acting as an extension of the building services team.
First impressions count! We realize the first person residents, tenants, and visitors are likely to encounter upon entering the property is the front desk attendant. We offer a wide selection of uniforms, all custom altered, to create a positive reflection on your property. Our customers have the ability to choose which uniform style best reflects the personality of their property. Most managers choose our tailored silk suits, which are not silk at all.....they are made from 100% recycled plastic bottes!! Even Red Carpet Concierge has gone "GREEN".
Red Carpet employees are chosen to reflect a professional image, while being the "eyes and ears" of the property. Each employee undergoes a thorough background check, including criminal history, through "American Backgrounds".
The Red Carpet Concierge Area Manager works with our customers to create a customized written set of concierge building instructions, which later is included in the site training for all assigned lobby attendants.
Some of the Red Carpet Concierge personnel duties may/will include:
Ø Attend front desk / lobby area
Ø Announcing / Signing in Visitors to customer location
Ø Answering telephones, taking messages, or transferring calls to appropriate customer personnel.
Ø Notifying designated customer personnel (and authorities as appropriate) of emergencies or any observed or reported unsafe situations in the building based on customer procedures.
Ø Any unusual events or situations, including emergencies will be documented on an “Incident Report” and left in the area designated by customer.
Ø Concierge personnel will complete a written “daily log” detailing events during their shift, and leave the report in the area designated by customer.
Ø Complete customer forms/paperwork such as tenant requests and work orders, visitors’ logs, etc.
Ø Issue keys as designated by customer, and complete all associated forms and logs.
Ø Schedule use of common area rooms such as Club Room, Game Room, Business Center, Media Room, Conference Room, etc. based on customer instructions.
Ø Direct deliveries to the building per customer instructions.
Ø Receive packages, deliveries and document same as directed by Customer.
Ø The above duties are not all inclusive, and may be modified based on customer need and as agreed to by Red Carpet Concierge, LLC designated management representatives.
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